Cancellation & Refund Policy
At Carekart, we aim to offer a smooth and transparent shopping experience. Please read our cancellation and refund terms carefully:
Order Cancellation
- You may cancel your order before it is dispatched. Once the order has been shipped, cancellation is no longer possible.
- To cancel an order, please contact us immediately at care@mycarekart.com/ 6035557875.
If your cancellation is approved, the refund will be processed within 5–7 business days to your original payment method.
Refunds
- Refunds are issued only under the following conditions:
- Damaged or defective product received
- Incorrect item delivered
- Non-delivery of product (after courier verification)
- Damaged or defective product received
- To be eligible for a refund, please raise a request within 48 hours of delivery by emailing us with proof (photos/videos).
- Refunds are issued only under the following conditions:
Non-Refundable Items
- Used or opened medical/surgical products (due to hygiene and safety reasons)
- Products returned without original packaging, invoice, or seal
Limitation of Liability
- Used or opened medical/surgical products (due to hygiene and safety reasons)
- Products returned without original packaging, invoice, or seal
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